❓ Frequently Asked Questions

Find answers to common questions about booking, services, payments, and more. Can't find what you're looking for?

📅 Booking & Scheduling

How do I book a session?

Simply browse my services, select the one that fits your needs, add it to your cart, and complete checkout. You'll receive a confirmation email within 24 hours with your booking details and meeting link.

What timezone are sessions scheduled in?

All sessions are scheduled in Colombian time (UTC-5). Please convert to your local timezone when booking. I'm happy to accommodate different time zones within our availability windows.

How do I join my online session?

Sessions are conducted via Google Meet. You'll receive a meeting link in your confirmation email. Simply click the link at your scheduled time to join.

Can I reschedule my session?

Yes! You can reschedule with at least 25 hours notice. Contact me through your booking portal. Rescheduling within 24 hours may result in forfeiture of that session.

What if I need to cancel?

Cancellations with 24+ hours notice are eligible for a refund (see the Policies page for details). Cancellations within 24 hours or no-shows are non-refundable.

💼 Services & Programs

Which service is right for me?

Not sure? Book a FREE 15-minute discovery call to discuss your goals and find the perfect fit. I'll help you choose between coaching, language lessons, teacher development, or wellness support.

What's the difference between 1:1 lessons and group classes?

1:1 lessons ($45/hr) are personalized to your specific goals and pace.
Group classes ($25/person) offer peer learning and are more budget-friendly, with 4-7 students per cohort.

What levels do you teach for language learning?

I teach all levels from A0 (absolute beginner) to C1 (advanced) using CEFR/ACTFL standards. Whether you're starting from scratch or refining fluency, I've got you covered.

Do you offer business English/French or just general conversation?

Both! You can choose general conversation (daily life, travel) or business focus (meetings, emails, negotiations, job interviews). Just let me know your preference when booking.

How long are the sessions?

Session lengths vary by service:

  • Wellness Coaching: 30 or 45 minutes
  • Language Lessons & Coaching: 45 or 60 minutes
  • Most services: 60 minutes
  • Discovery Call: 15 minutes (FREE)

Are service bundles worth it?

Absolutely! Bundles save you 10-20% compared to booking individual sessions. Plus, they include bonus materials, priority booking, and email support between sessions. Great for committed learners!

💰 Payments & Pricing

What payment methods do you accept?

I accept all major credit cards through Shopify Payments. Payment is required at the time of booking to secure your session(s).

Are there any hidden fees?

No! The price you see is the price you pay. No hidden fees, no surprises.

Can I get a refund?

Yes, if you cancel with 24+ hours notice and haven't used any sessions from your package. See the Policies page for full refund details.

Do bundle packages expire?

Yes. Bundles must be used within 2-4 months of purchase (depending on the package). This ensures you stay committed and see results!

Can I purchase sessions as a gift?

Yes! My services make great gifts. Simply purchase the service or bundle and forward the confirmation email to the recipient, or contact me for a gift certificate.

🎓 Language Learning Specific

How quickly will I learn English/French?

Progress depends on your starting level, practice time, and consistency. My communicative approach gets you speaking from Day 1!

Do I need to buy textbooks or materials?

No! All learning materials are provided digitally at no extra cost. I use free EdTech tools like Google Slides and Canva.

What if I miss a group class?

Group classes are non-refundable if you miss them. However, I'll provide session notes and materials so you can catch up.

Can I switch from group to 1:1 lessons?

Yes! Contact me to discuss your options. We can apply any unused group class credits toward 1:1 sessions (price difference applies).

🏫 Teacher Development Specific

I'm a new teacher. Is this for me?

Absolutely! Whether you're brand new to teaching or have years of experience, our coaching helps you design engaging lessons, reduce prep time, and boost student engagement.

Do you help with curriculum design for schools?

Yes! My Language Program Consultant service helps schools, NGOs, and startups design scalable CEFR/ACTFL programs, teacher onboarding systems, and quality assurance frameworks.

🍃 Wellness Coaching Specific

Is this medical advice?

No. Wellness coaching is peer-based, experiential support. Not medical advice. Always consult your doctor for medical concerns, diagnosis, or treatment.

What is lipedema?

Lipedema is a chronic condition involving abnormal fat distribution and inflammation. My coaching provides practical, budget-friendly strategies for managing symptoms through anti-inflammatory eating and gentle movement.

Do you provide meal plans?

I provide guidance on anti-inflammatory eating, but not formal meal plans. My focus is on practical, doable strategies that fit your lifestyle and budget.

🌍 Technical & Logistics

What do I need for online sessions?

You'll need:

  • Stable internet connection
  • Computer, tablet, or smartphone
  • Working camera and microphone
  • Google Meet (free to use)
  • Quiet space for focused experience

Do you work with clients outside Colombia?

Yes! I work with clients worldwide. Sessions are online, so location doesn't matter.

Can I record sessions?

Only with prior consent. Session content is confidential. Please ask before recording.

📧 Still Have Questions?

I'm here to help! Reach out anytime:

I typically respond within 24 hours (Monday-Friday).